BPM 101: Introduction to Business Process Management

Course Description: BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firms end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firms resources, and 3) increased discipline in daily operations. BPM 101 is the first course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies, and establishes the foundation for the courses that follow. The course teaches the student the key concepts, terms, methodologies, techniques, and technologies in BPM. It describes what a process is, what process modeling, analysis and design are, and what process management is. It provides an overview of the tools and technologies used to support the BPM discipline including process modeling tools and a BPM platform known as a Business Process Management Suite. Students will learn about the practices and the technologies that are making process thinking a new approach to solving business problems and continuously improving organizational performance. Course Objectives: Understand the key terms and concepts in BPM Learn the major methodologies and techniques for implementing BPM Discover the various technologies that support BPM