Customer-Driven Operations Management: Aligning Business
Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company
A complete user’s guide to top management tools that maximize the effectiveness of customer operations Christopher Ahoy’s uniquely developed approach can maximize the efficiency of customer-driven operations management in your organization. By combining years of research with today’s best practices, Ahoy’s system creates alignment throughout an entire organization, which in turn increases productivity and profit. With this system, your organization can deliver goods, products, and services better, cheaper, and faster than the competition–no matter what your size.
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