Lean Six Sigma for Service : How to Use Lean Speed and Six

Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean–today’s major quality improvement initiatives–explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

List Price: $ 37.00

Price: $ 13.93

More

The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Definitive Guide to Process Improvement and Ope…

Business Process Analysis including Architecture, Engineering, Management, and Maturity
Since its first edition 15 years ago, Business Process Analysis has become a standard reference work in the library of many busine…