Modernizing Processes in Public Administrations: Process

Modernizing Processes in Public Administrations: Process Management in the Age of e-Government and New Public Management (BPM Competence)

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

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