New Horizons of Business Process Outsourcing in Africa,

New Horizons of Business Process Outsourcing in Africa, Latin America & Caribbean

The terrain of Business Process Outsourcing (BPO) is rapidly changing with the emergence of  new service delivery locations in different geographical corners of the world. Countries in Africa, Latin America & Caribbean (LAC) have been very active in taking advantage of the opportunity provided by BPO and are poised to corner a significant part of the growing opportunity. BPO has transformed economic landscape of many countries by creating large number of jobs for its populace, and providing alternate means to improve their livelihood. A new initiative called “Impact Sourcing” is being piloted in various countries in Africa and Asia to create jobs in the BPO sector in those countries, for economically disadvantaged sections of the society. India, Philippines, and a host of other developing nations have benefited significantly from the BPO initiatives, which is also known as IT Enabled Services (ITES) industry. Many countries in Africa, Latin America & Caribbean have analyzed the su

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