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• Essentials of Business Processes and Information Systems

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• Successful Business Process Management: What You Need to

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• The Basics of Process Mapping

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• The Complete Business Process Handbook: Body of Knowledge

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  The Complete Business Process Handbook: Extended Business

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• The Power of Business Process Improvement: 10 Simple Steps

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• The Process Improvement Handbook: A Blueprint for Managing

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• Value-Driven Business Process Management: The Value-Switch

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