Quality Management Systems: Building And Sustaining

Quality Management Systems: Building And Sustaining Performance Excellence (Operational Excellence Series Book 5)

How to Develop, Implement, and Sustain a Performance Excellence Culture, Deliver Ever-Improving Value to Your Customers, and Improve Overall Organizational Effectiveness and Capabilities

Learn how to apply the basic principles of quality management and performance excellence, increase the effectiveness and efficiency of your processes, and improve the satisfaction of your customers and employees.

Written by a successful business improvement practitioner this no fluff e–book includes:

Learn the Five Perspectives of Quality

Understand the various perspectives from which quality is viewed in order to fully appreciate the role it plays in the many parts of a business organization – judgmental, product-based, user-based, value-based, and manufacturing-based.

Total Quality Principles, Practices, and Techniques

Principles are the foundation of the philosophy, practices are activities by which the principles are implemented, and tec

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