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Real-Life BPMN: Using BPMN 2.0 to Analyze, Improve, and Automate Processes in Your Company This is the improved 2nd edition of the very successfull book "Real-Life BPMN" with excellent reviews on Amazon.com (don't forget to check…

Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company A complete user’s guide to top management tools that maximize the effectiveness of customer…

The Complete Guide to Business Process Management: Business process transformation or a way of aligning the strategic objectives of the company and the information system through the processes The strong competitiveness imposed by the…