The ITSM Process Design Guide: Developing, Reengineering,
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
The Definitive Source for Certified Process Design Engineers
IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Key Features
–Details and deconstructs ITSM process components, models, and deliverables
–Includes strategies for gathering and analyzing process requirements to aid in analyzing and improving processes
–Show
List Price: $ 79.95
Price: $ 69.42
Few More:
How Work Gets Done: Business Process Management, Basics and BeyondRediscover how your organization works and where it can be improved by using simple, yet powerful techniques! How Work Gets Done …
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. …
Business Process Management BPM 100 Success Secrets, 100 Most Asked Questions on BPM Implementation, Process, Software, Tools and SolutionsAddresses the top 100 consultancy & education forum questions, with tips & success factors to evaluate, implement & harness Busine…