Business Process Analysis: including architecture,

Business Process Analysis: including architecture, engineering, improvement, management, and maturity

Since its first edition 15 years ago, Business Process Analysis has become a standard reference work in the library of many business process practitioners. This new edition continues the presentation of a portfolio of analysis techniques essential for any serious business process analysis work – and goes much further. Since those early days, there has been a rapid expansion of approaches to business process work, and most of these are reflected in the book’s subtitle: architecture, engineering, improvement, management, and maturity. All these (and others) are addressed in the book, discussing the strengths and limitations of each. Whichever way you approach business process work, this book is essential reading for all practitioners because of its breadth and depth of commentary. It is careful to document sources, and has a comprehensive list of relevant material. The book is also essential reading for all students of business processes at final year undergraduate, and master’s levels,

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