Business Process Mapping Workbook Improving Customer

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective…

Value Stream Mapping for the Process Industries: Creating a Roadmap for Lean Transformation
Providing a framework that highlights waste and its negative effects on process performance, value stream maps (VSMs) are essentia…