Knowledge Management in Naval Sea Systems Command: A

Knowledge Management in Naval Sea Systems Command: A structure for Performance Driven Knowledge Management Initiative

Knowledge Management (KM) has been promoted as a method to leverage an enterprise “core competence” to gain an advantage in the market place. The objective is to make the enterprise more competitive and nimble. The ultimate objective of KM is to increase the performance of knowledge-work processes. This research reports on an in-depth evaluation of a DoD organization and the subsequent process redesign to improve knowledge-management (KM) capabilities at a Naval Sea Systems Command (NAVSEA) field activity. The entity initially targeted for the initiative is the Submarine Electromagnetic Department of NAVSEA Newport, Undersea Warfare Center Division, but the thesis results are expected to generalize to the NAVSEA enterprise as a whole and possibly well beyond the Navy. Strategy is formulated and the processes of the organization are redesigned to enhance performance through KM. An action research method is employed to understand the culture, people, processes and products of the tar

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