Business Process Management

Description

, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success will also be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership―BPM is about people as much as processes. Its common-sense approach teaches how BPM should be well-integrated across an entire business if it’s to achieve success: augmented and aligned with other management disciplines.

This highly anticipated third edition brings Jeston and Nelis’ practicable frameworks and solutions up-to-date with the contemporary developments in BPM, including the application of the frameworks to value-driven BPM.

This thoroughly revised and up to date new edition includes:

• Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions

• New and revised case studies throughout

• New chapters on questions that have turn into more a very powerful since the second edition’s publication: How Will have to we start―top-down or bottom-up? Will have to we be customercentric? How does BPM link to today’s most pertinent management and technology issues? What are the critical success factors?

• Because of popular demand, a new and expanded section on IT in BPM

• A brand spanking new companion website including slides and assignment answers!