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Fundamentals of Business Process Management

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Description

This textbook covers all the Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated the use of the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors around the world.
In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and a lot of suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives.
The textbook is the results of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels in addition to in the context of professional training. Students and professionals from both business management and computer science will get pleasure from the step by step style of the textbook and its focal point on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material to be had on the accompanying website.

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