management

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management…

IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems Outlines a new process-driven integrated risk…

The Labor Relations Process (The Dryden Press series in management) This comprehensive text provides the latest information available on current research studies, issues and events in labor relation. The book integrates real-world…

Organization Development: A Jossey-Bass Reader (The Jossey-Bass Business and Management Reader Series) Organization Development is a one-stop guide to the world of planned change. Organization development has a powerful and influential…

This video provides an overview of the KMx Business Process Certification Model. This process is used by many Fortune 500 companies to ensure personnel are capable of performing assigned tasks and ensureing that the organizations business…

BPMinAction Mini Demo by Bill Hahn 14min (BlueworksLive.com + IBM BPM End2End)

Analyzing and Designing Management Processes: Analytical Tools for Corporate Strategy and Organizational Design To achieve success in multibusiness corporations it is not sufficient to create winning strategies; rather, it is the ability…

Horizon Blue Cross Blue Shield of New Jersey is the Garden State's top health insurance provider, serving more than 3 million members. The not-for-profit company, like many healthcare organizations, anticipated a greater need for IT as…

Project Management: A Managerial Approach The use of project management to accomplish the goals of society’s varied organizations continues to grow.  Insight into human behavior, knowledge of organizational issues, and skill with…

Essentials of Entrepreneurship and Small Business Management (5th Edition) This fifth edition of the popular book introduces you to the processes of new venture creation and the critical knowledge needed to manage your business once it…